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Already a Cardholder? Here are some helpful tips to manage your account.

Activate a card:

  • Visit your local USE branch
  • Call toll free: 877.723.5999

Manage Credit Card Rewards:

Choose a Personal
Identification Number (PIN):

  • Visit your local USE branch
  • Call toll-free: 877.267.6941
  • International: 859.488.4135

Problems Using Mastercard®/Shopping

Transfer A Balance:

  • Visit your local USE branch
  • Call toll free: 866.873.4968

Report a lost/stolen card:

  • Visit your local USE branch
  • Call toll free: 866.873-4968
  • International: 812.647.9794

Travel notification:

  • Avoid temporary card suspension due to unusual spending patterns
  • Tell us when you travel out of state or out of the country
  • Call 866.873.4968 or complete the Travel Notification Form in Online Banking before you travel

Traveling? Read some helpful tips on credit and debit usage before you go!

The USE Platinum Mastercard® Debit/ATM Card is issued by USE Credit Union pursuant to a license agreement by Mastercard®International Incorporated. USECU is not affiliated with Mastercard International Incorporated, who provides these services on our behalf. We partner with preferred providers such as Mastercard International Incorporated in order to provide products and services that add value to your membership. We monitor these relationships closely and welcome your feedback at