How do I get started with Voice Banking?

It’s easy! You’ll need to be enrolled with USECU Online Banking, as well as have the Amazon® Alexa® app on your Apple® or Android® device, and an Alexa powered device. Then follow these steps:

  • Open the Amazon Alexa app
  • Select ‘Skills & Games’ from the app’s navigation menu
  • Tap the search icon and search for ‘USECU’
  • Once directed to the USE Credit Union skill page, click the ‘Enable to Use’ button
  • Enter your USECU Online Banking login credentials and agree to the Terms and Conditions
  • Complete Multi-Factor Authentication by entering a one-time passcode that will be delivered to you via a phone number or email address you have on file for your Online Banking account.
  • Enter a four-digit security passcode that Alexa will use to authenticate each of your Voice Banking sessions.
  • Click the ‘Continue’ button and you’ll see the screen confirming that your USECU Online Banking account has been successfully linked.

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