Frequently Asked Questions:  Visa^® Credit Cards

View the Credit Card section of our Website for additional information about Credit Cards and policies.

When will I receive my card?
Credit Cards will be received within seven to ten business days once your loan application is approved.

What if my credit card gets lost or stolen?
Lost/stolen cards should be reported immediately. You can report your card stolen immediately online. During business hours contact our Call Center at (866) USE-4-YOU (873-4968). After business hours please call our lost/stolen emergency hotline at (800) 682-6075, or outside the U.S. call collect (206) 352-3478.

Can I link my credit card to my USE Credit Union checking or savings account?
Credit cards can be used as overdraft protection to a checking account.

What is a prime rate?
Get a full description about prime rate.

Where do I send my credit card payment?
Credit card payments can be sent to:

USE Credit Union
PO Box 60038
City of Industry, CA 91716-0038

A return envelope is enclosed with each Visa statement.

Can I make a credit card payment at a branch?
Yes. The branch can make a transfer from your USE savings or checking account to your credit card bill. You can also make a payment at any USE branch or Shared CU Branch.

How do I get a copy of my credit card statement?
You can print a copy of your statement from Online Banking. You can also request a copy from your local branch or by contacting USE Member Services at (866) USE-4-YOU (873-4968).

What are the costs associated with my credit card?
View a current list of rates and charges associated with your Visa.

All loans subject to approval. Rates, terms, and conditions subject to change at any time.