Contact Us

Looking for a branch or ATM location? Click here.
Member Service Center: (866) USE-4-YOU (873-4968)
Monday, Tuesday, Thursday, Friday: 8:00 a.m. - 6:00 p.m.
Wednesday: 9:00 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 1:30 p.m.
24-Hour Online BillPay Support: (866) 576-6329
24-Hour Loans-by-Phone: (866) LOAN-NEW (562-6639)
Loan Center Email: loaninfo@usecu.org
Find your Home Loan Specialist here
24-Hour Telephone Banking: (866) USE-24-4-U (873-2448)
There are no fees to pay or applications to complete for our 24-Hour telephone banking service. All you need is a touch-tone telephone. With 24-hour telephone banking, you can:
- Verify current checking, savings, and loan balances
- Confirm deposits and payments to your accounts
- Identify items that have cleared your checking account
- Transfer funds between accounts
- Make loan payments
- Place stop payments

Directions for use:

Using your touch-tone telephone, call 1-866-USE-24-4-U (1-866-873-2448).
Select the LiveWire option.
Follow the verbal instructions. [Note: The first time you use this service, the last four digits of your Social Security Number will serve as your PIN (Personal Identification Number). Once this number is entered, you will then be directed to create a new PIN, which will serve as your PIN every time you use this service.]
It's that easy!

Corporate Headquarters:
USE Credit Union
10120 Pacific Heights Blvd.
San Diego, CA 92121
(858) 795-6100
Email: memberservice@usecu.org
(Important Note: Do NOT send confidential information via regular email. Only use the secure email method below when sending confidential information, such as a membership number.)
Secure Email: Log in to Online Banking and click on the "Secure Email" form, and your email will be submitted to us via a secure, encrypted channel. This is the best way to send any personal account or member information.
President's Hotline: 1-800-871-9482 or hotline@usecu.org

Lost or Stolen Visa Credit or Debit Card

Report Your Card Stolen Online: Online Card Services
USE Card Services: (866) USE-4-YOU (873-4968), Mon-Fri, 8:30am - 5:30pm
Visa USA: (800) 682-6075, after Credit Union hours, weekends, or on holidays
International: (206) 352-3482, call collect

PIN-by-Phone
Need a new PIN but can't get to a branch? Click here.