Corporate Office Job Openings
 

Credit Protection Claims Processor
Responsible for the timely processing and follow up of auto insurance claims, MBP and GAP refund processing, GAP claim filing, in addition to filing skip claims, damage claims and repossession expense claims that need to be filed through the collections dept.   

Required Skills, knowledge, and abilities:

• 1-2 years of related experience and / or training.
• Credit Union experience a plus.
• Previous auto loan insurance experience is preferred.
• Accounting experience working with GL reconciliation is preferred.
• Must have great customer service skills and be able to multi-task.
• Must be detailed oriented and have strong organizational skills.
• Must be able to maintain department security and confidentiality
• Ability to communicate effectively in both written and oral form
• Knowledge of Microsoft Office applications is required.
• Knowledge of XP systems is a plus.

Salary Range:  $24,524 – $30,660/year

Member Service Representative II - Floater (Temporary)
A Member Service Representative is the front line employee, serving as the first point of contact for USE Members. This individual proactively participates in the cross selling of credit union products & services by establishing a professional rapport with members to assess their financial needs. Responsibilities include accepting cash & check deposits; accurately & efficiently processing withdrawals & cashing checks. 

Required Skills, Knowledge, and Abilities:

• 2 years of credit union / banking experience required
• Previous sales and customer service experience required
• Must have strong cash handling, sales and customer service skills
• Ability to sell products and services effectively
• Ability to interpret banking regulations and compliance standards
• Ability to build & maintain relationships with internal and external members
• Must be able to multi-task & be detailed oriented
• Ability to communicate effectively in both written and oral form
• Must be able to travel/work in all six San Diego branches and in Corporate Office

Salary Range:  $13.00/hr

Member Service Center Representative:
The Member Service Center Representative at USE Credit Union is responsible for processing financial transactions and answering member account and service inquiries over the telephone in a timely manner.  This individual proactively participates in the cross selling of credit union products and services by establishing a professional rapport with members to assess their financial needs.

Required Skills, Knowledge, and Abilities:

• Must be able to multi-task, function in a fast paced environment and be detail oriented 
• Must have strong sales and customer service experience
• Previous experience in a call center environment preferred 
• 2 years previous banking/credit union experience required 
• Ability to communicate effectively in both written and oral form
• Ability to interpret banking regulations and compliance standards 
• Ability to build & maintain relationships with internal and external members

Salary Range:  $12.00 - 13.00/hr

Member Service Center Lead
A Lead Member Service Center Representative processes financial transactions and answers member account and service inquiries over the telephone in a timely manner, ensuring premier member service.  Proactively participates in the cross selling of credit union products and services.  Assists in the training of new Member Service Center employees and is the "acting supervisor" in the absence of Member Service Center Supervisors.

In the absence of the MSC Management, may directly supervise 15 employees in the Member Service Center. Responsibilities include training employees; assigning, and directing work; rewarding and disciplining employees; appraising performance, addressing complaints and resolving problems.

Required Skills, Knowledge, and Abilities:

• One to two years of call center experience in a financial institution required
• 2  years experience in a similar role with a credit union/bank required
• Ability to supervise and train lower level employees is required
• Customer service oriented demeanor required
• Ability to sell products and services effectively
• Ability to communicate effectively in both written and oral form
• Ability to interpret banking regulations and compliance standards
• Ability to build & maintain relationships with internal and external members
• Must be able to multi-task and function in a fast paced environment
• Must be detail oriented
   

Salary Range:  $31, 000 - $35, 000